Shipping policy
SHIPPING POLICY — SnugPaws
At SnugPaws, we work to ensure you receive your orders comfortably, securely, and within the estimated timeframe. Below, we explain how we handle shipping from our online store.
- Shipping Zone
We currently offer shipping within the United States.
- Order Processing
All orders are processed within 1 to 3 business days from the confirmation of purchase.
Orders placed during weekends or holidays will begin processing on the next business day.
During periods of high demand, such as holidays, sales, or special promotions, processing may require additional time.
- Delivery Times
The estimated delivery time is 9 to 12 business days, counted from the date the order leaves our facilities or the corresponding logistics center.
Delivery times are estimates only and may vary due to circumstances beyond the control of SnugPaws, such as carrier incidents, weather conditions, periods of high demand, or delivery difficulties.
If an incident occurs that significantly affects your order, we will contact you as appropriate.
- Shipping Costs
Shipping is free for all orders delivered within the United States, unless expressly stated otherwise before completing the purchase.
- Order Tracking
Once your order has been shipped, you will receive an email with tracking information, when available, so you can check the status of your delivery.
We recommend checking your junk or spam folder if you do not receive the notification.
- Delivery Address
It is the customer's responsibility to provide a complete and correct delivery address, as well as a contact phone number when necessary for delivery.
If you need to correct the address, please contact us as soon as possible. Once the order has been shipped, we cannot guarantee that modifications will be possible.
- Delays, Incidents, and Undelivered Orders
If your order exceeds the estimated delivery time or shows as delivered and you have not received it, please contact our customer service team.
We will review the incident and, when appropriate, contact the carrier to help resolve the issue.
The stated delivery times do not limit the rights granted to you by applicable consumer protection laws.
- Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us providing your order number and, if possible, attaching photographs that allow us to assess the issue.
We will guide you through the steps to resolve it in accordance with applicable regulations. This does not affect your legal rights as a consumer.
- Returns
If you wish to return a product, please refer to our Returns and Refund Policy, available in our online store.
SnugPaws offers a commercial return period of 15 days, subject to the applicable conditions of said policy. This period does not limit your legal rights of withdrawal or your rights regarding defective or non-conforming products.
- Contact
If you have any questions about your shipment, you can reach our customer service team:
Store: SnugPaws
Email: Thesnugpaws@outlook.com
We will be happy to help you with any questions related to your order.